If you're still sending appointment reminders manually—or worse, not at all—you're leaving efficiency (and revenue) on the table.
Missed appointments cost time, money, and customer satisfaction. The good news? With NTSCOM’s SMS services and iPILOT workflow automation, you can take appointment reminders off your plate—and never miss a follow-up again.
Manual reminders are inconsistent, time-consuming, and easy to forget. Automation ensures every customer gets a timely, professional reminder—without requiring your team to lift a finger.
That means:
Fewer no-shows
Better time management
More satisfied customers
Streamlined team workflows
Using NTSCOM’s automation platform, you can create custom workflows that connect your CRM or scheduling tool to your SMS system.
Here’s what you can automate:
Send personalized texts before an appointment, including time, location, or prep instructions.
Trigger a thank-you message, a feedback request, or a reschedule link—depending on what happens.
Let customers reply to confirm, cancel, or ask questions—all from your business number.
iPILOT helps manage opt-ins/outs and keeps you aligned with SMS regulations (like TCPA).
Trigger: Appointment created in your CRM
Action 1: SMS sent 48 hours prior
Action 2: If no response, send follow-up 24 hours prior
Action 3: Log confirmation status in CRM
Action 4: Post-appointment SMS sent with survey or thank you message
This all happens behind the scenes while your team focuses on what matters most—delivering great service.
NTSCOM doesn’t just provide the tools—we set them up with you.
From workflow design to SMS configuration, our Pro Services team ensures every part of your reminder system runs smoothly.
Plus, our platform integrates with popular tools like:
Microsoft Teams
Zoom Phone
Salesforce
Calendly
Service platforms like HubSpot, Zoho, and more